Demosphere Attends United Soccer Coaches Convention in Philly!

The Demosphere Team had another phenomenal experience attending the annual United Soccer Coaches Convention. This year’s event was held at the Philadelphia Convention Center. The convention has been billed “the World’s Largest Annual Gathering of Soccer Coaches and Administrators”. This year over ten thousand participants attended, representing everything from grassroots organizations to Professional leaders in the soccer community.

Education:

The event offers a plethora of educational opportunities for coaches like classroom sessions and live field demonstrations. Additionally, there are plenty of networking opportunities, awards ceremonies, and small group focus sessions.  Furthermore, the annual draft for both the NWSL and MLS take place during the week of the convention.

U.S. Soccer Presidential Candidates

Most noteworthy this year was the impending U.S. Soccer Presidential election next month. Seven of the eight candidates held presentation sessions to share their ideas with attendees for taking soccer to the next level. Votes will be cast on Feb.10, 2017. (Read more about the candidates and the election process).

Exhibit Hall

Throughout the week, attendees staggered through the massive exhibit hall, packed with more than 300 exhibitors. Organizations promoted products and services ranging from sporting goods and merchandise, player development programs and sports tours, consulting services, health and safety and a wide range of sports technology solutions. The Demosphere team worked hard to get setup in time for the grand opening on Thursday evening.

The Demosphere Booth

Twelve members of the Demosphere team attended the convention this year. Our team enjoyed making connections with old friends and new, elevating existing member solutions and sharing the Demosphere story with potential new partners. We value our time spent with groups like NYSWYSA, WYSA, Seacoast United, WYSL, NVSC, Gunston Soccer, SUSA Academy, Central League Soccer, Crew SC, Maryland United, PBG Predators, Congaree Rapid FC, Palatine Celtic, Vienna Youth Soccer, Alexandria Soccer, Tennessee Soccer Club, Maryland SoccerPlex, Empire United, and so many more. Demosphere has some amazing partners!

Our team is already gearing up for next year in Chicago and we hope to see many more partners in 2019.

If you’re looking to join the Demosphere family and be part of The Team Behind Team Sports℠contact us today!

United Soccer Coaches Convention

 

Demosphere Tip of the Week: Managing Payments/Refunds

Have you ever had a member ask you to make a change to their current balance due? Or, maybe you have a pile of cash/checks to record, a refund to process, or even a change to make to an upcoming payment due date? Requests for managing payments and refunds from your members are not uncommon. The Demosphere system will ensure a smooth and simple workflow for managing payments, refunds and payment schedules within just a few clicks.

Managing Payments

To record a payment in the Demosphere system, first navigate to the household and pull up the registration order in question from within the Registration Order History tab. The order overview section will display the remaining balance due for each order. If a member hands you a check or cash, the payment can be recorded by clicking the record payment button located in the upper right hand corner.

record a payment

 

Note: You may have members who ask if you can record a credit card payment on their behalf. If both of you are comfortable with doing this then you, as a site administrator, will be able to enter the credit card information and process the payment.

You will enter the payment details on the Record Payment screen. You can either click the box to make the payment in full, or type in a custom amount you wish to record. Within the Total Payment Amount field you will see the total amount being recorded. Under Additional Payment Details choose the payment type: check, cash, credit card, external credit card (e.g. onsite POS or card reader), or financial aid from the dropdown. Choose the payment date and record any remarks, then click Save.

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Note: If choosing credit card you will be taken to the payment screen where you can enter the credit card details.

Once the payment has been recorded, you will be directed back to the Order. You should now see the recorded payment under the order transaction history section.

recordpayment3

Managing Refunds

For any order that has a payment already applied to it, a pink refund button will appear at the top of the order. If your organization decides to honor a refund request, you can click this button to record a either a partial refund or a refund in full.

refund

 

You will be taken to a screen that looks similar to the screen where you recorded the payment. In the refund amount column, enter the amount the you wish to refund the member. You can leave a remark, which will appear next to the refunded amount under the order. Continue to the refund review, double check to be sure everything is correct, and finalize the refund.

refund2

Within the order items section, you will see the refund amount total and the refund remarks. You can also find the changes under the order payment schedule section. Any payments that were made via credit card, when refunded, will be automatically credited back to the original card.

refund3

 

Managing Payment Schedules

Now that we have reviewed managing payments and refunds, let’s look into adjusting payment schedules and amounts due. This is done under the Manage Unpaid Payments button on the order.

manageupp

There are a couple of things we can do. Let’s say for example you refunded too much. No worries! Simply adjust the refunded amount by adding the difference back to the New column. We can see within the adjusted column how much has been refunded and within the New column we can add however much we need back to the total balance due. There is also an option to make an Adjustment Note. Click save.

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Note: Keep in mind, whenever saving a change that has been made, such as recording payments, issuing refunds, adjusting payment due dates or the amount due, an email will be automatically sent to the household admin’s email on file.

If you would like to change the due date for an upcoming installment, simply click on the payment date at the top, and click the Edit this Date button on the right. From this screen you can also adjust the amount due for any payment date. Simply click into the New cell and type the new amount due.

managing payments

Have more questions about managing payments and refunds? We have plenty of knowledge base articles that can be found in our Support Center to help guide you further. Click here or give us a call – we’re happy to assist!

Demosphere Tip Of The Week: Custom Registration Eligibility

A good online registration system will provide you tools for setting up the eligibility criteria for each of your programs to ensure your members are able to participate in the programs that are appropriate for them based on things like their age and gender. The Demosphere Registration system provides robust tools for setting up custom registration eligibility criteria, which can be easily utilized in conjunction with standard eligibility options for gender and age.  Administrators can use this feature for custom data fields such as: 

  • Region
  • Grade
  • School
  • Program Codes
  • And more!
Create a Custom Data Field

To add a new custom data field to track for custom registration eligibility purposes, click on the Custom Data Management tab under the Data Reporting & Management dashboard to setup any number of unlimited fields:

Custom Data Management 2

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Demosphere Tip of the Week: Structuring Website Tables

Website tables are a great way to organize schedules, standings, lists of forms and documents, coach and player profiles and more. Creating tables in the Demosphere website solution has never been easier! This week we’re sharing tips on how to effectively use the Article table tools for both Desktop and Mobile viewing.

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Navigation Tips to Improve Your Website

Demosphere Navigation Module

Help your members navigate your website with ease by using Demosphere’s content navigation module. This tool is designed to enhance your website visitor’s overall experience. Visitors browse the website using the tabs and dropdown menu items found within your site. 

Website admins can add menus to any container within the site. The Demosphere graphics team will typically setup the initial top level menus during the design process.

To edit the main navigation content from your homepage,  hover over the right side of the module and the edit tools will appear: 

Edit Navigation

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