Protect Your Organization from Email Scams

A few years ago, Demosphere posted about the topic of Email Scams and how to protect yourself. This issue has recently re-surfaced with a few of our clients reporting being the victim of email scams.

In one recent situation, the scam involved an email being sent “from” the President of the Club to the Club’s Treasurer, asking for money to be wired into a specific bank account. Unfortunately, the wire transfer was processed and the money has thus vanished from the Club. Local authorities are working to uncover the source, however it’s improbable that the funds will ever be recovered.

These situations are real and it’s important to learn what you can do to prevent them. Below are some recommendations to help protect the Demosphere community:data privacy

  • Keep passwords secure:  It’s important to keep your passwords safe to avoid unauthorized use of your accounts. Check out our previous post for some tips on managing password security.
  • Verify all financial transactions: If someone in your organization asks you to transfer funds, always question and verify the validity of the request first. In this case it truly is better to be safe than sorry.
  • Don’t post personal email address on your public website: Demosphere recommends using one generic contact email address for your organization on your public website, such as Keep board member, administrative and coaching staff emails private.
    • Demosphere’s WebWriter® CMS  product allows you to create protected content pages, so you can ensure your members have access to the info they need, without exposing your organization to potential phishing scams.Data Privacy
  • Protect your member data: Be sure to review the Privacy Policy of your database provider(s) to ensure contact info, such as email address, are kept private and secure.
    • Part of Demosphere’s mission is to maintain an ethical approach to data privacy to protect the privacy of the children and volunteers in our youth sports community.

Have you had a related experience? Post a comment below and let the Demosphere Community know what to watch out for!

Who’s Responsible For Reporting Scores?

Referee A enters the League Scheduling System to report game scores. All seems to be going according to plan until they realize Referee A was the incorrect referee to report the scores for this game. Referee B, the correct reporting ref, then enters the system and is unable to edit the sporting and game scores.

How can Referee B correct already reported game scores from a different referee?

  • Begin in Elements Admin
  • Under the Schedules & Results heading, click on Match Report/Stats Admin
  • At the top, in yellow, choose to edit match reports by Team
  • Click into one of the divisions
  • Under the Schedule heading, find the game that you would like to update and click the “vs” link under the “MR” column header


  • Select the green Edit Referees button in the top-left
  • Change the Center Referee drop-down to either blank or a specific referee


As an Administrator, if you edit a Match Report and change the Center Referee to a blank field, then another referee (including Referee B) can submit that report.

If you edit a Match Report and change the Center Referee to a particular ref, then only that referee (with the same email and pin) can submit the report. The system will display the email address of the selected referee to help discriminate among User IDs.

When using the specific referee method, be sure when you choose the referee from the drop-down that you check for possible duplicates in the list. If a User has two different accounts, the account you’ve selected and the account they use might not match up – not giving them access to the report.

Any questions related to score reporting in the League Scheduling System? Reach out to Demosphere Support at

Clear Your Cache To Reveal Real-Time Edits

internet-browserHave you made updates to your website but can’t see those changes live?

Your browser can sometimes store an outdated version of your site. This stored version can prevent you from seeing edits that have been recently made on any website, including your own WebWriter® CMS site.

To confirm you are seeing the most up-to-date version, you need to clear your cache.

Depending on the browser you are using, this process differs. Find your browser in the options below for instructions on how to clear your cache.


  1. Start in the History menu.
  2. Select Clear Recent History.
  3. From the Time Range to Clear drop-down menu, select how far back you would like to clear.
  4. Next to Details, click the down arrow to choose which elements of the history to clear. Make sure Cache is checked.
  5. Click Clear Now.
  6. Exit/quit all browser windows and re-open the browser.



Google Chrome

  1. Start in the History menu.
  2. Click Show Full History.
  3. Click Clear Browsing Data.
  4. Set the desired time range you want to clear.
  5. Make sure the Cached images and files option is checked.
  6. Click Clear Browsing Data.




  1. Start in the History menu.
  2. Select Clear History option.
  3. Select the desired time range, then click Clear History.
  4. Quit the browser completely.



Internet Explorer

  1. Select Tools (via the Gear Icon)
  2. Click Safety, the Delete Browsing History.
  3. Deselect Preserve Favorites Website Data.
  4. Select Temporary Internet files (or Temporary Internet Files and Website Files), Cookies or (Cookies and Website Data), and History.
  5. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  6. Exit/quit all browser windows and re-open the browser.

If you haven’t updated to the most up-to-date version of your browser, refer to this blog post to learn how to clear your cache on an older version.

After clearing your cache if you are still having technical difficulties viewing recent edits to your website, please contact a member of Demosphere Support.

Real Users Shaping the Future of RosterPro®


We’ve all become accustomed to a generation of information overload. Inboxes get cluttered and days get busy.

It’s not surprising in the least that administrators who dedicate themselves to managing the registration of their clubs have no time to waste. Every second spent on registration management counts, and these individuals know better than anyone how important it is to be efficient.

With a steady determination to help expedite our RosterPro® Registration System users, Demosphere reached out to the people who use the system daily – RosterPro Administrators – and asked them to provide us with unfiltered feedback and their recommendations about where they’d like to see the system go in the future.

dmv-user-groupDemosphere users from across the Washington DC area gathered on Thursday evening to socialize and share with fellow RosterPro Registration System administrators and Demosphere staff.

Attendees offered their own systems to demonstrate how to utilize certain new features, suggested how to improve each other’s processes, and participated in an open forum discussion to have a say in the future development of RosterPro.

Led by Demosphere’s Executive Vice President, Kris Baker, the User Group was given an exclusive look into RosterPro’s product roadmap of upcoming scheduled feature releases – and an in-person demonstration of our new TeamNet™ team communication platform!

In addition to providing great feedback, the User Group served as a unique opportunity to mingle with other administrators in the area over cocktails and appetizers.

Don’t just take out word for it! Hear what some of the event’s attendees had to say:

Thanks Demosphere…Great event yesterday! I enjoyed having the opportunity to hear how other clubs & organizations are utilizing the array of features available in RosterPro. The TeamNet™ feature is a very exciting development along with Background Check integration.  I look forward to attending future User Group seminars!

– Mark Abbott, Chantilly Youth Association, Inc.

The User Forum was absolutely fabulous. It was so nice to be able to speak with others who not only use the RosterPro® system, but who also can speak to how they use it and what they like and don’t like. I got so many good ideas, new ways to approach set up and a great insight into what is to come from RosterPro® and TeamNet.”

– Annie Gavett, Maryland Soccer Foundation, Inc.

I really enjoyed coming to the User Group session yesterday, just the way that everyone shared what their clubs did with RosterPro® or other Demosphere product.  You can learn new things and help out other users.  Also meeting up with the Demosphere staff and seeing the presentation of the roadmap is very helpful.

– Corky Webster, Northern Virginia Soccer Club

Are you a RosterPro Administrator who would like to contribute to the future of the RosterPro System? Send us an email to let us know you’d like us to host a User Group in your area!

As always, feel free to email us your feedback or talk to a member of Demosphere Support.

User Group Photos

The New Central Hub For Demosphere Support

support-centerNeed additional assistance learning all of the nuances and intricacies of your Demosphere system?

Find the answers to all of your questions in the newly redesigned Support Center!

The Support Center is filled with a comprehensive collection of video tutorials, step-by-step articles, and other resources to help you become more comfortable completing your administrative tasks online.

Each department within the Support Center highlights a different support resource:

  • Home: Refer to the main dashboard filled with support-related blog posts and a live feed of the Demosphere Support Twitter (@diisupport) to remain up-to-speed on the latest announcements.
  • Knowledge Base: Search our Knowledge Base library to get more details on a specific feature within the system. Simply type in a keyword and read through articles step-by-step to complete any given task.
  • Training Resources: Browse through our library of training videos and articles filtered for each platform to help guide you through your setup process.
  • Training Sessions: Looking to attend a live online training webinar? Find a date that works for your schedule listed on our Training Calendar.
  • Contact Us: If you’d like to document an issue, ask a question, or provide Demosphere Support with feedback, submit a case!

For all of your self-help or after hours support needs, please visit the new Demosphere Support Center!